Need help? Find your issue below and contact the appropriate resource for help!

Resource

They Can Help You With...

USI Benefit Resource Center (BRC)

855-874-0829

BRCMidwest@usi.com

Monday through Friday 8:00am-5:00pm

• Benefit plan & policy questions
• Eligibility & claim problems with carriers
• ID Cards
• HSA / FSA account balance
• Pharmacy
• Allowable family status election changes
• Claim escalation, appeal & resolution
• Coordination of benefits
• Finding in-network providers & access to care issues
• Obtaining case management services
• Filing claims for out-of-network services
  

Prepare Benefits

Schedule a Call

Resource for benefits-related information & assistance:

• Enrolling in your primary and voluntary benefits
• Enrollment and QLE support
• Benefits Counselors are available via appointment to discuss your benefit options

Send us an email

Resource for benefits-related information & assistance:

• Trouble logging into the system
• Trouble booking an appointment
• Did not receive my scheduled call from a Benefits Counselor

Dependent Verification (Verifies.AI)

Send us an email

• I need confirmation of my document status
• I do not have access to the documents required
• I am unable to submit documents

Total Value Team

513-263-1500

Email: TotalValue@thechristhospital.com

• Paid Time Off (PTO)
• Tuition reimbursement
• Status of processing new hires, transfers, promotions, terminations, and adding/removing worksite locations

Fidelity

800-343-0860

NetBenefits.com/AtWork

• 403(b) Retirement Savings Plan
• 457(b) Deferred Compensation Plan
• 401(a)
• Schedule a one-on-one financial planning appointment with a Fidelity representative

Mercer

888-662-8244

Frozen Pension Plan (frozen to new entrants and frozen accruals)

TCHHN Benefits Microsite

www.mytchbenefits.com

Comprehensive Benefits Information:

• Benefit guides
• myVonage decision support login
• Provider finder and contact information
• Dependent verification process
• Dedicated page and resources for each benefit

Benefits All In (BAI)

800-970-3404

Information, cost comparison, and enrollment support regarding potential alternate coverages at lower cost including:

• Medicare / Medicaid / Federal Marketplace
• Spousal coverage comparison

TCHHN Payroll Team

513-263-1460

Email:  payroll@thechristhospital.com

Resource for questions about:

• Payroll deductions
• Payroll taxes and W2s
• Paycheck discrepancies

Team Member Health & Wellbeing

513-585-4555

Email: Employee.Health@thechristhospital.com

Resource for assistance with:

• ADA accommodations
• Workers Compensation
• Modified duty/return to work
• Pre-employment, student & volunteer medical evaluations
• Compliance and exposure programs

Workforce Wellness

www.mytchbenefits.com

Resource for assistance on questions about:

• Know Your Numbers (KYN) wellness program to earn the Diamond contribution rates for the next plan year.
• Questions about other wellness program activities
• Login/technical issues with your Wellright account

Disability Management

Email: Disability@thechristhospital.com

Resource for assistance with Medical Leave Management:

• Paid parental leave / FMLA
• Short term disability / long term disability