Need help? Find your issue below and contact the appropriate resource for help!
Resource
They Can Help You With...
- Benefit plan & policy questions
- Eligibility & claim problems with carriers
- ID Cards
- HSA / FSA account balance
- Pharmacy
- Allowable family status election changes
- Claim escalation, appeal & resolution
- Coordination of benefits
- Finding in-network providers & access to care issues
- Obtaining case management services
- Filing claims for out-of-network services
Prepare Benefits
Resource for benefits-related information & assistance:
- Enrolling in your primary and voluntary benefits
- Enrollment and QLE support
- Benefits Counselors are available via appointment to discuss your benefit options
Resource for benefits-related information & assistance:
- Trouble logging into the system
- Trouble booking an appointment
- Did not receive my scheduled call from a Benefits Counselor
Dependent Verification (Verifies.AI)
- I need confirmation of my document status
- I do not have access to the documents required
- I am unable to submit documents
- Paid Time Off (PTO)
- Tuition reimbursement
- Status of processing new hires, transfers, promotions, terminations, and adding/removing worksite locations
- 403(b) Retirement Savings Plan
- 457(b) Deferred Compensation Plan
- 401(a)
- Schedule a one-on-one financial planning appointment with a Fidelity representative
Mercer
Frozen Pension Plan (frozen to new entrants and frozen accruals)
TCHHN Benefits Microsite
Comprehensive Benefits Information:
- Benefit guides
- myVonage decision support login
- Provider finder and contact information
- Dependent verification process
- Dedicated page and resources for each benefit
Benefits All In (BAI)
Information, cost comparison, and enrollment support regarding potential alternate coverages at lower cost including:
- Medicare / Medicaid / Federal Marketplace
- Spousal coverage comparison
Resource for questions about:
- Payroll deductions
- Payroll taxes and W2s
- Paycheck discrepancies
Resource for assistance with:
- ADA accommodations
- Workers Compensation
- Modified duty/return to work
- Pre-employment, student & volunteer medical evaluations
- Compliance and exposure programs
Workforce Wellness
Resource for assistance on questions about:
- Know Your Numbers (KYN) wellness program to earn the Diamond contribution rates for the next plan year.
- Questions about other wellness program activities
- Login/technical issues with your Wellright account
Disability Management
Resource for assistance with Medical Leave Management:
- Paid parental leave / FMLA
- Short term disability / long term disability
